Returns & Exchanges

Refund and Exchange Policy

At Haya Swimwear, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer hassle-free returns and exchanges within [30] thirty days of receiving your items. Please read the following guidelines to ensure a smooth return or exchange process:

1. Return Eligibility:

• Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
• Returns must be initiated within [30] days of receiving your order.
• Final sale items, underwear, and items marked as “non-returnable” are not eligible for return or exchange.

2. Return Process:

• To initiate a return or exchange, please contact our customer service team at hayaswimwear.info@gmail.com. 
• Once your return request is approved, you will receive further instructions on how to proceed.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
• We recommend using a trackable shipping service and retaining proof of postage for your records.

4. Refund or Exchange Options:

• Refunds will be issued to the original payment method used for the purchase.
• If you prefer an exchange, please specify the desired item(s) and size(s) when initiating the return.
• Store credit may be offered as an alternative refund option upon request.

5. Processing Time:

• Once we receive your returned items, please allow [5] business days for your return to be processed.
• Refunds will be issued promptly after processing and may take additional time to appear in your account depending on your payment method and financial institution.

6. Damaged or Defective Items:

• If you received a damaged, defective, or incorrect item, please contact us immediately with photographic evidence.
• We will provide instructions on how to return the item and arrange for a replacement or refund.

7. International Returns:

• International customers are subject to the same return policy guidelines.
• Please note that additional customs fees or taxes incurred upon returning items are the responsibility of the customer.

8. Customer Support:

• If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to contact our customer service team at hayaswimwear.info@gmail.com.

By placing an order with Haya Swimwear, you agree to adhere to the terms outlined in this refund and exchange policy.

Thank you for shopping with us!

Haya Swimwear